SGL Manila (Shared Service Center), Inc is currently hiring for Process Associates:
- Freight Forwarding
- Rate Management
Roles and Responsibilities:
- Perform the daily update and execution of business processes for the Shared Service Center ensuring that standard operating procedures are completely followed.
- Delivers performance based on timeliness, accuracy and productivity targets.
- Ensure that all requests for code creations, shipment registration, booking creations, milestones update, tracking and tracing of shipments are done in a timely manner.
- Meet the required KPI to guarantee customer satisfaction.
- Other ad hoc tasks that may be assigned from time to time.
- Performing data entry for order and load tracking and tracing.
- Closely monitoring freight via multiple detailed websites to ensure accurate departure and delivery times.
- Running daily and weekly tracking reports.
- Other duties as assigned.